Privacy Policy

At Chatina.ai, your privacy is our priority. This Privacy Policy outlines the types of information we collect, how it is used, and the measures we take to ensure your data is protected. By using Chatina.ai and its associated services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our website, app, or services:

a. Personal Information

• Name, email address, and phone number (when provided during registration or support interactions).

• Payment information (if applicable for paid services).

b. User Interaction Data

• Messages sent through Chatina’s chatbox, including content, timestamps, and recipient details.

• Information about your use of our services, such as chat logs and session metadata.

c. Technical Information

• IP address, browser type, operating system, and referring URL.

• Device details and cookies to enhance user experience.

d. Location Data

• If enabled, we may collect geolocation data for personalized targeting and analytics.

2. How We Use Your Information

Your information is used to:

• Provide and enhance our services, such as real-time chat functionality.

• Deliver targeted messages to improve engagement and sales.

• Respond to support inquiries and troubleshoot issues.

• Analyze usage trends and improve our platform’s performance.

• Communicate important updates, promotions, or security alerts.

3. Sharing Your Information

We do not sell your information. However, we may share your data in the following circumstances:

• With Service Providers: Third-party vendors assisting us in delivering services, such as hosting, analytics, or payment processing.

• For Legal Compliance: To comply with legal obligations, enforce our terms of service, or protect against fraud.

• With Your Consent: When you authorize sharing with third parties.

4. Third-Party Services

Chatina integrates with third-party platforms and services to enhance its functionality:

• WordPress Plugin Integration: Our plugin connects your WordPress site to Chatina.ai for seamless chat operations.

• External APIs and CDNs: For delivering features like live chat and user analytics.

5. Cookies and Tracking Technologies

Chatina.ai uses cookies to:

• Remember user preferences and improve website functionality.

• Analyze user behavior for better service delivery.

• Support advertising efforts and deliver relevant content.

You can manage your cookie preferences in your browser settings.

6. Data Security

We implement industry-standard measures to protect your data, including:

• SSL encryption for data transmission.

• Secure data storage on trusted servers.

• Regular security audits and updates.

However, no method of transmission or storage is 100% secure. Use our services with this understanding.

7. Your Rights

You have the right to:

• Access, update, or delete your personal information.

• Opt out of targeted messages or marketing communications.

• Request data portability or restriction of processing.

• File a complaint with a supervisory authority if your privacy rights are violated.

8. Children’s Privacy

Chatina.ai is not intended for individuals under the age of 13. We do not knowingly collect information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be effective upon posting to our website. Please review this page regularly to stay informed.

By using Chatina.ai, you agree to this Privacy Policy. Thank you for trusting us with your data.