Frequently Asked Questions
Q: What is Chatina?
A: Chatina is a powerful, real-time chat platform designed to help businesses connect with their customers effortlessly. Whether it’s answering questions, providing support, or engaging users, Chatina makes it easy and effective – all for free.
Q: Is Chatina really free?
A: Yes, Chatina offers all core features at no cost. Unlike other platforms that charge for similar capabilities, we believe in delivering value without the price tag, so you can focus on growing your business.
Q: Who can benefit from Chatina?
A: Any business or website looking to enhance customer engagement and support can benefit from Chatina! From e-commerce stores to service providers, Chatina is designed to make real-time interactions seamless and impactful.
Setup and Customization
Q: How do I set up Chatina on my website?
A: Setting up Chatina is simple. After creating an account, follow the on-screen instructions to generate a small piece of code that you can paste onto your website. Once it’s live, you’ll be able to chat with users instantly.
Q: Can I customize the chatbox to match my brand?
A: Absolutely! Chatina offers full customization options, allowing you to change colors, add your logo, and personalize messages to create a chat experience that fits your brand perfectly.
Q: How can I set my business hours?
A: In Chatina’s settings, you can easily define your working hours. When outside of these hours, the chatbox will display as offline, and users will be prompted to leave a message for follow-up.
Features and Functionality
Q: What does “targeted messaging” mean?
A: Targeted messaging lets you send specific messages to users based on their behavior, like the page they’re visiting or how long they’ve been browsing. This feature helps engage users more effectively and encourages them to take action.
Q: Can I view user insights with Chatina?
A: Yes! Chatina provides user insights such as their landing page, location, browser, and device details. This information helps you understand your users better and offer more tailored support.
Q: How many operators can I add to Chatina?
A: Chatina allows unlimited operators at no additional cost. This means your entire team can join the platform and provide support without worrying about limitations.
Q: What happens if a user messages us while we’re offline?
A: If a user reaches out after hours, they can leave a message through our contact form. Chatina will email the message to you, ensuring you don’t miss any important conversations.
Q: Does Chatina have automated responses?
A: Yes, you can set up ready-to-go responses for common questions. This feature allows you to reply with a single click, saving time and delivering quick answers to users.
Security and Privacy
Q: Is Chatina secure?
A: Yes, we prioritize security and use industry-standard practices to ensure your data and conversations are safe. Chatina is designed with privacy in mind, keeping both your and your users’ information protected.
Q: Does Chatina collect user data?
A: Chatina only collects essential user data needed to provide insights, like location and browser information. We never share or misuse any user data, keeping privacy a top priority.
Billing and Pricing
Q: Why is Chatina free?
A: Chatina is committed to supporting businesses without charging for essential features. We believe in making high-quality customer engagement accessible to everyone.
Q: Are there any paid features on Chatina?
A: Currently, Chatina offers all its features for free, with no hidden charges. We aim to maintain this model, so you can enjoy full access to all our tools and focus on what matters most – your customers.
Getting Help
Q: How can I get support for Chatina?
A: We’re here to help! You can reach our support team through Chatina’s live chat or via our contact page.
Q: Where can I find updates on new features?
A: We frequently update Chatina to enhance your experience. Follow us on social media or subscribe to our newsletter to stay informed about the latest features and improvements.
If you have any other questions, feel free to contact us – we’re here to make your experience with Chatina as smooth as possible!